Shape world-class hospitality experiences at Pursuit. This field-oriented role focuses on operational excellence, training, and guest engagement across multiple destinations nationwide.

As a Hospitality Excellence Specialist, you’ll partner with frontline teams to ensure Pursuit’s high standards are consistently met. Your expertise in hospitality operations and quality assurance will help elevate guest experiences through effective training and continuous improvement initiatives. This position is crucial for implementing best practices and ensuring memorable visits for millions of guests.

Key Responsibilities:
• Conduct hospitality standards audits and operational assessments
• Develop SOPs and training resources for operational teams
• Analyze performance data and identify improvement opportunities




• Support operational leaders in reinforcing hospitality expectations
• Prepare action plans based on assessment findings

Requirements:
• Minimum 3 years in hospitality operations or related fields
• Solid facilitation and communication skills
• Excellent analytical and organizational capabilities
• Experience in multi-site program support preferred
• Post-secondary education in relevant fields or equivalent experience

Enhance guest experiences and operational effectiveness as part of Pursuit’s energetic hospitality team.
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📌 Pursuit Hospitality Excellence Specialist Alberta
🏢 Pursuit
📍 Alberta