Take charge of claims operations by becoming the Manager of Claims Service. Lead a high-performing team, ensuring exceptional service for Auto and Property customers.
In the role of Manager of Claims Operations, you will be responsible for guiding a team of Claim Service Representatives. Your focus will be on effectively resolving customer inquiries and overseeing day-to-day operations. Collaborate with senior leadership to maintain performance levels, enhance claims processes, and implement necessary changes for continuous improvement.
Key Responsibilities:
• Directly manage team performance and service levels
• Resolve escalated issues effectively and efficiently
• Analyze key metrics to drive process improvements
• Coach employees for better skill development
• Participate in industry committees for best practices
Requirements:
• Over 5 years of claims or insurance experience
• Deep knowledge of claim processes and policies
• Excellent analytical skills for data analysis
• Robust conflict resolution and negotiation skills
• Degree or actively pursuing relevant designations
Drive exceptional claims service and operational success in this managerial role.
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