Our financial services client is seeking a Mainframe Production Support Specialist (12-Month Contract) to lead incident recovery and service management within GPS Technology and Client Connectivity Join a global banking organization supporting mission-critical payment systems for corporate clients.

This role focuses on ensuring service stability and rapid restoration across mainframe settings, coordinating recovery actions and communication with stakeholders.

Candidates will collaborate with global teams to maintain continuity, control adherence, and operational excellence within highly regulated environments.

Contract, Toronto, Hybrid,1 day on site 12 month Must Haves 57 years of production support and service management in enterprise or financial technology environments Solid mainframe expertise with CICS , DB2 , COBOL , MQ , TWS and SPUFI Proficiency in incident , problem ,



change and release management processes including disaster recovery Understanding of IT infrastructure and service stability principles within regulated environments Understanding of AI tooling such as Copilot and Claude Nice to Have Experience in corporate banking and payments domain Knowledge of banking payment systems and broader financial applications Experience with SQL, Java/J2EE, Unix, Oracle, MQ and open systems such as Web

Sphere Exposure to monitoring and observability tools including App

Dynamics, Splunk and Geneos Network knowledge and ITIL accreditation Responsibilities Respond to user queries on system usage and regulatory aspects Lead service recovery for incidents and coordinate teams to restore services Investigate incidents, identify mitigations, and resume disrupted services promptly Communicate service impact and recovery progress to regional stakeholders Escalate critical incidents and provide structured updates through resolution Participate in post-incident reviews and maintain operational documentation Support change, release, and disaster recovery activities in adherence with governance requirements

📌 Mainframe Production Support Specialist 12 Month Contract To Lead Incident Recovery And Service Management Within Gps Technology And Client Connectivity 451 Toronto
🏢 S.i. Systems
📍 Toronto