31 Jul
|
E-Solutions
|
Toronto
31 Jul
E-Solutions
Toronto
Job Title: Business Systems Analyst IVR & Contact Center Location: Toronto - Hybrid - Fulltime Key Responsibilities: Business System Analyst with IVR and Contact Center knowledge Technical Java API and Data Management understanding.
Solid understanding of IVR technologies (, Genesys Cloud, Cisco IVR, NICE, Amazon Connect).
Experience with integration with contact center systems and Call flows Proficiency in process mapping, requirements gathering, and stakeholder management.
Familiarity with tools such as JIRA, Confluence, and MS Visio.
Excellent communication and documentation skills.
📌 Business System Analyst Ivr & Contact Center Toronto
🏢 E-Solutions
📍 Toronto