As a Senior Advice Centre Manager, you’ll play a strategic role in your branch by guiding your team and helping each member achieve their objectives. With an approach focused on listening and daily coaching, you can help them develop professionally while ensuring the Bank's vision is applied. You’ll ensure the effective management of operations, maximizing synergy and collaboration within your team and with internal and external partners.

Your role is crucial to ensure a high-quality client experience and achieve outstanding performance results. Coach banking advisors and support them daily and in their career path to help them reach their full potential. Ensure the smooth operation, synergy and performance of your Advice Centre by encouraging operational excellence and high-quality advice.

Be a transformational leader by implementing transformation strategies while supporting the team in managing change. Be a strategic partner to the Regional Vice-President by having a significant impact on the region's management and results, while overseeing the management of a large-scale Advice Centre. Ensure compliance with identification, security and privacy standards to protect client and banking data and manage risk.





Join us and perk from working with a large established company, covering an extensive territory (with all the potential it has to offer), and enjoying versatile working conditions, while helping local people build their lives. Our practical training programs help you master your job, with personalized content for continuous learning. Bachelor’s degree and 7 to 10 years of experience Extensive experience in team management and coaching Strong expertise in banking services, the advisory approach and business development.

Excellent skills in inspiring a team in a transformation context. Solid change management skills Strong analytical skills to optimize the performance of the Advice Centre.

Languages: French Client-focused, Critical Thinking, Decision Making, Diversity & Inclusion, Emotional Intelligence, Learning Agility, Managerial Courage, Mobilization, Partner Development, Problem Solving, Resiliency, Risk Management, Strategy Execution, Stress Management Flexible group insurance Generous pension plan Employee and family assistance program Involvement in community initiatives Virtual sleep clinic

📌 Senior District Manager Quebec City
🏢 National Bank of Canada
📍 Quebec City