Ready to lead an energetic team while creating unforgettable customer experiences? As our Team Lead , you'll be the go-to person on shift, ensuring smooth daily operations, supporting your team, and making every guest's visit exceptional.

Reporting to the Store Leader , you'll combine leadership, customer service, and operational excellence to keep the location running at its best.

What You'll Do

Deliver an Exceptional Guest Experience

- Welcome and support customers throughout their visit, ensuring every experience is memorable.
- Answer phone calls and emails while resolving booking questions and customer requests.
- Troubleshoot scheduling issues and find solutions that exceed customer expectations.
- Handle check-ins, payment processing, cash-outs, invoices, and required system overrides.
- Resolve customer concerns professionally and escalat when appropriate.
- Keep guests and team members informed about room availability and operational updates.
- Ensure all company programs and policies are applied consistently.

Lead & Inspire the Team

- Lead the team during your shift, keeping operations organized and running efficiently.
- Train, coach, and support new team members to set them up for success.
- Delegate tasks effectively while working alongside the team.
- Foster a positive, cooperative, and high-energy work setting.
- Act as the first point of escalation for employee and customer concerns.
- Lead by example,



promoting company values and delivering outstanding customer service.
- Help maintain game rooms through testing, cleaning, painting, repairs, and preventative maintenance.
- Coordinate maintenance activities and communicate repair needs to the Store Leader.
- Receive, track, and maintain maintenance and merchandise inventory.
- Monitor inventory levels and ensure supplies are available when needed.
- Maintain accurate maintenance records and coordinate visits from third‑party service providers.

What We’re Looking For

- 1–2 years of leadership, retail, hospitality, entertainment, or customer service experience.
- High School Diploma (or equivalent).
- Availability to work evenings, weekends, holidays, and other peak business periods.
- Comfortable using Microsoft Office and point-of-sale/operational systems.
- Excellent communication and customer service skills.
- Thrives in a fast‑paced, dynamic environment.
- Natural leader with the ability to coach, motivate, and hold teams accountable while creating a positive workplace culture.

Why You’ll Love This Role

This is more than a leadership position—it's an opportunity to create memorable experiences, develop a high‑performing team, and play a key role in delivering an exciting, fast‑paced entertainment experience every single day.

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📌 Team Lead (Brossard)
🏢 Activate Games
📍 Brossard