Become the vital support bridge for clients using advanced software solutions. This role involves addressing queries, troubleshoots issues, and enhancing user experience in a agile environment.
As a Product Support Analyst, you will be the first point of contact for customer inquiries or issues. The position requires strong analytical skills, exceptional communication abilities, and a focus on client service. Engage with clients to resolve issues, document findings, and collaborate with various teams for effective problem-solving.
Key Responsibilities:
• Address client queries effectively and provide guidance
• Triage and prioritize support issues for resolution
• Conduct web meetings to gather issue details




• Replicate and document software problems for analysis
• Collaborate with team members in project discussions
Requirements:
• College/University Degree is required
• Strong verbal and written communication skills
• Detail-oriented with excellent problem-solving abilities
• Previous technical support or customer service experience
• Proficiency in spoken and written French is needed
Assist clients in navigating challenges and contribute to an innovative support culture within a growing organization.
#J-18808-Ljbffr

📌 Product Support Analyst Providing Expert Client Assistance and Resolution (Toronto)
🏢 CMiC
📍 Toronto