Drive customer loyalty with WM as a Customer Retention Sales Specialist. Utilize your telesales expertise to resolve customer concerns and negotiate effective solutions.
This role focuses on retaining 'at risk' customers through effective communication and negotiation strategies. Working under management, you will address cancellation requests and identify needs to enhance service quality. Successful team members leverage value-based sales skills while collaborating with various departments to ensure customer satisfaction.
Key Responsibilities:
• Re-negotiate contracts to retain customers effectively
• Uncover clients' service issues and present alternatives
• Manage assigned cases while meeting revenue goals
• Collaborate with cross-functional teams for solutions
• Contact 'at risk' customers to prevent cancellations
Requirements:
• 2 years of telesales experience preferred
• Bachelor's degree in sales or marketing is a plus
• Bilingual in English and French is preferred
• Experience with CRM tools for client management
• Capable of working in hybrid office/field environments
Leverage your sales skills to enhance customer loyalty and drive business results at WM.
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