Become an integral part of the team as an AI Product Owner specializing in Contact Center AI. This role is open exclusively to Canadian citizens, PR holders, and USC/Green Card holders.
This position demands over 7 years of experience in product management focusing on AI-driven products, particularly with GECX. You will define product roadmaps, gather business requirements, and collaborate with diverse teams to enhance AI solutions improving customer experiences effectively.
Key Responsibilities:
• Define and direct the product roadmap for CCAI
• Analyze and prioritize both technical and business requirements
• Create detailed user stories and acceptance criteria
• Work alongside Engineering, UX, and Ops for product delivery
• Improve customer journeys using AI insights
Requirements:
• 7+ years in AI Product Management or Owner roles
• Deep understanding of GECX platform
• Experience with Conversational AI and Generative AI
• Familiarity with tools like Jira and Confluence
• Preference for experience in Contact Center platforms
Lead the way in transforming customer interactions through AI with a proactive mindset.
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📌 Expert Ai Product Owner For Ccai Ontario (Canada)
🏢 Ampstek
📍 Canada
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