Join the frontlines of customer service innovation in Toronto as a Contact Center Solution Architect. Focus on Salesforce and Amazon Connect to create world-class call flow and IVR solutions in a fully in-office workplace. With a required 10 years of industry experience, this role involves defining call routing strategies, leading discovery workshops with stakeholders, and designing API integrations for seamless workflows.

Your expertise in contact center technologies will drive enhancements in customer experiences while ensuring operational excellence and compliance. Key Responsibilities:
Architect scalable IVR and contact center solutions
Lead stakeholder workshops for requirements capture




Design cloud solutions focusing on security and efficacy
Integrate Salesforce with various backend systems
Drive modernization through AI and automation initiatives

Requirements:
10+ years in contact center architecture roles
Deep knowledge of Salesforce Service Cloud Voice
Hands-on experience with Amazon Connect solutions
Proficient in MuleSoft API connectivity
Solid communication skills for stakeholder alignment

Transform customer interactions with your skillset in Salesforce and Amazon technologies as a leading architect.

📌 Salesforce & Amazon Connect Solution Architect Toronto (Canada)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Canada