Elevate client relationships at HomeEquity Bank as a Client Relations Specialist in a remote role. Deliver exceptional service and support homeowners aged 55 and up every day.

In this pivotal role, you will manage client inquiries via phone, email, and more, ensuring compliance with legislation and superior service quality. Your input will guide the team in meeting service level agreements (SLAs) while optimizing operational processes. Showcase your expertise in reverse mortgages and be a key player in enhancing customer satisfaction.

Key Responsibilities:
• Provide exceptional client service through multiple communication channels
• Process requests while ensuring compliance with AML and privacy laws
• Resolve client complaints efficiently and escalate as needed




• Collaborate with internal departments for timely client service
• Document all client interactions meticulously

Requirements:
• Experience in client service, preferably in financial services
• Excellent communication skills; bilingual in French is a plus
• Ability to work under time constraints
• Knowledge of privacy and AML legislation is an asset
• Versatile to work alternating shifts in PST

Become a key contributor in creating satisfying client experiences at HomeEquity Bank.
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📌 Client Relations Specialist At Homeequity Bank British Columbia (Canada)
🏢 HomeEquity Bank
📍 Canada