A well-established professional services organization is seeking a proactive, hands-on It Support Specilist- IT Manager to oversee its technology environment, partner with third-party providers, and ensure systems remain secure, stable, and aligned with evolving business needs.

This role blends day-to-day operational support with longer-term strategic planning, and is ideal for someone who thrives in a quick-paced, deadline-driven setting.

Compensation is competitive and commensurate with experience, with a comprehensive perks package including health coverage and retirement savings support.

Key Responsibilities Oversee the organizations IT environment across multiple locations, supporting both onsite and remote users while ensuring secure and reliable operations Manage the IT ticketing function, monitoring service levels, identifying trends, and coordinating escalations to maintain high-quality support Lead onboarding and offboarding processes,



including device provisioning, access management, and system configuration Coordinate vendor relationships, including service agreements, renewals, and software licensing compliance Act as the primary liaison with external IT partners, including Managed Service Providers and other vendors Support and maintain core infrastructure, including networks, meeting room technology, and secure document workflows Lead the implementation of new systems, upgrades, and integrations from planning through adoption Oversee IT asset management, including inventory tracking, lifecycle planning, and procurement Develop and maintain IT documentation, policies, and internal knowledge resources Deliver user training and ongoing support to promote effective and secure use of technology

📌 It Support Specialist Ottawa
🏢 Robert Half
📍 Ottawa