Position Summary: As a Customer Service Representative in the bike industry, your role will guide customers and dealers through the FOX experience Provides qualified assistance over the phone, email, Chat with orders, product inquiries, provides lead times, troubleshoots products, and provides basic order management information.

Position Responsibilities: Team Collaboration: Collaborate with other departments to resolve issues and improve overall customer experience.

Understanding customer needs and requirementsand provide solutions for product, process, or services Communicate effectively with customers via phone, email, web chat Use expert product knowledge to offer product advice and alternatives to customers in their preferred choice of product based on their needs and desired outcomes Establish positive relations with customers and maintain ongoing relations with current customers Manage and process customer and dealer orders and provide any information related to accounts including specials and promotions.

Assists with managing current dealer applications/ accounts Potential to work at local bike events and races Specific Knowledge, Skills or Abilities Required: Product Knowledge: In-depth knowledge of bikes, accessories, and the cycling industry.





Clear communication skills, effective listening, shows empathy, ability to use positive language, displays self-control & patience Ability to multi-task, prioritize and manage time effectively Attentiveness and attention to detail required.

Basic to advanced MS Office expertise (emphasis on Excel).

Understanding of bicycle suspension and bicycle parts Position Qualifications: Education: High school diploma Experience: Experience in and an understanding of the bicycle industry is a plus Work Workplace and Physical Requirements: Office environment Ability to sit for long periods of time Focused period working on computer and telephone Ability to lift up to 50 lbs. if working an event .

Compensation Range $37,960.00 - $51,547.86 CAD The compensation range for this position is specific to the locations listed above and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

📌 Customer Service Representative 1 Burnaby
🏢 Fox Factory
📍 Burnaby