Enhance guest experiences as a Guest Services Manager at InnVest Hotels. Oversee front office activities and lead a diverse team while maximizing hotel profitability in a energetic setting.

The Guest Services Manager position involves managing guest registration, telephone services, and security measures. This role requires a proactive leader to motivate staff and ensure adherence to service quality standards. You will also assist in achieving budgeted revenues while enhancing guest satisfaction across multiple hotel brands.

Key Responsibilities:
• Schedule and train guest service agents for optimal performance
• Participate directly in guest registration and security protocols
• Drive guest satisfaction through staff motivation and support




• Assist in revenue management and occupancy goals
• Analyze operations and create financial reports for stakeholders

Requirements:
• Minimum 2 years as Guest Service Supervisor or Manager
• Degree in Hospitality or related field preferred
• Knowledge of Opera PMS and Microsoft applications
• Strong leadership skills and professionalism
• Adaptable schedule for evenings, weekends, and holidays

Lead a dedicated team to elevate guest experiences and maintain operational excellence at InnVest Hotels.
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📌 Guest Services Manager At Innvest Hotels Quebec City
🏢 Holiday Inn & Suites Kanata
📍 Quebec City