Lead operational excellence at EQ Bank as the Vice President of Operations in Personal Banking. This strategic executive role focuses on transforming banking experiences for Canadians while driving measurable outcomes.

As a key member of the Personal Banking Leadership Team, you will oversee the operating model and execution discipline, ensuring alignment across various business units. Your expertise will enable scalable growth and operational effectiveness while managing risk and compliance. Responsibilities include developing actionable operating plans and enhancing customer experience through continuous improvement initiatives.

Key Responsibilities:



• Define and execute the overall business strategy • Lead the operating process and performance management • Oversee customer operations and service delivery • Drive risk management and governance practices • Establish effective partnerships across enterprise functions

Requirements: • 15+ years in banking or financial services • Proven success in large-scale operations leadership • Experience with regulatory compliance and risk management • Solid strategic planning and execution abilities • Undergraduate degree in business or finance

Be a transformational leader driving operational performance and innovation at EQ Bank. #J-18808-Ljbffr

📌 Vice President of Personal Banking Operations (Toronto)
🏢 eqbank
📍 Toronto