Elevate your IT career with us as an IT Service Support Specialist in Victoria, British Columbia. This full-time position requires on-campus presence, focusing on incident and request management.
We seek an IT Service Support Specialist to join our Service Desk team. This role demands collaboration with network and system specialists, managing complex incidents and resolving tier 1 and 2 issues. You will analyze service metrics, recommend corrective actions, and assist with server deployments and application support.
Key Responsibilities:
• Provide tier 1 and 2 technical support to users
• Manage and resolve complex incidents on time
• Collaborate with technical teams for effective issue resolution
• Review service metrics to identify and address repeat issues
• Handle application issues and virtual machine deployments
Requirements:
• Previous experience in IT service support
• Excellent problem-solving and communication skills
• Knowledge in network and application support
• Ability to manage multiple incidents effectively
• Willingness to work on campus in Victoria
Utilize your technical support skills to enhance the IT experience for our users in Victoria.
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📌 Full-Time IT Service Support in Victoria
🏢 BC Pension
📍 Victoria