Seize the chance to work as a Remote Client Delivery Manager at Thrive, where you'll drive strategic client relationships and measurable success outcomes. Your expertise in ITIL/ITSM and customer success will be pivotal in this role.
This pivotal position entails managing key accounts, fostering relationships, and identifying growth prospects. You will be responsible for delivering value realization, ensuring best practices, and resolving escalations effectively. A combination of business operations and project management skills will be necessary for this role.
Key Responsibilities:
• Build and maintain relationships with key clients
• Identify customer pain points and optimize product use
• Lead initiatives to enhance customer advocacy
• Track contract performance and foster renewals
• Manage onboarding activities for recent clients
Requirements:
• Minimum of 5 years digital experience as a CDM
• Familiarity with ITIL/ITSM frameworks
• Business acumen in managing P&L;
• Experience in process improvement initiatives
• Solid communication and team collaboration skills
Utilize your skills in project management and customer success with Thrive to create significant outcomes for clients.
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