Transform customer interactions with a Business Analyst position specializing in Customer Experience Management in Mississauga, ON. This hybrid role offers a chance to drive modernization initiatives for leading financial services.

In this role, the Business Analyst will coordinate with various stakeholders to gather and document essential requirements, enhancing customer communication processes. Candidates should be proficient in stakeholder management and understand CCM and digital communications. The position emphasizes collaboration throughout project lifecycles to fulfill business and customer needs efficiently.

Key Responsibilities:
• Lead workshops to gather relevant business and technical requirements
• Conduct thorough analysis of communication processes




• Draft functional specifications and process flows
• Support implementation and optimization of document workflows
• Ensure compliance with industry regulations and standards

Requirements:
• 6+ years of experience in business analysis
• Solid background in customer communication platforms
• Effective communication and project delivery skills
• Education in business administration or similar field
• Familiarity with Agile methodologies preferred

Bring your expertise in business analysis and customer experience to create impactful communication solutions.
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📌 Customer Experience Business Analyst 6+ Years Required Ontario (Canada)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Canada