Elevate Limina's support team as a Technical Support Engineer, where you will work closely with customers to identify and troubleshoot issues. This position offers an engaging, customer-focused environment within the AI data governance space.

You will take ownership of the support queue and perform comprehensive troubleshooting to resolve customer issues with Limina's creative data intelligence platform. Ideal candidates thrive on hands-on investigations and effective communication, bridging technical discussions for various stakeholders while laying the groundwork for a scalable support function.

Key Responsibilities:
• Triage and resolve support queue issues with transparent timelines
• Troubleshoot configurations and API requests in-depth




• Distinguish Limina-related problems from client environments
• Escalate complex issues with detailed summaries
• Develop guides and resources for self-service support

Requirements:
• Minimum 2 years in a technical support or customer role
• Working knowledge of HTTP APIs and troubleshooting
• Hands-on experience with Docker container management
• Familiarity with Linux systems and cloud platforms
• Excellent ability to explain technical problems clearly

Utilize your expertise in a energetic technical support role at Limina, enhancing customer experience and satisfaction.
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📌 Limina Technical Support Engineer Position Ontario
🏢 Jobtailor
📍 Ontario