Join United Canada as a Customer Success Manager, where your focus will be on maintaining exceptional service quality and customer satisfaction in Ontario. This role is key in fostering trust and loyalty among clients.

As a vital team member, you will work closely with customers and internal teams to ensure operational excellence and employee retention. Your responsibilities will include managing client relationships, addressing concerns promptly, and leading performance reviews with stakeholders. This strategic role combines customer interaction with tactical oversight of performance metrics, significantly contributing to profitability and service delivery.

Key Responsibilities:
• Act as the primary contact for client relationships
• Champion a customer-focused culture across teams




• Oversee partner transitions and quality assessments
• Analyze financial activities related to operations
• Design and implement annual plans and budgets

Requirements:
• University degree in Business or relevant experience
• 5+ years in the janitorial industry
• 10+ years in management or operational roles
• Excellent communication and technology skills
• Ability to manage high-pressure situations effectively

Drive customer success and improve operational performance with United across Ontario.
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📌 Ontario Customer Success Manager Quebec City
🏢 United Services Group
📍 Quebec City