Drive innovation as a Senior Hyland OnBase Production Support Engineer, drawing from 8+ years of specialized experience. Focus on resolving complex incidents and optimizing system performance.

This pivotal role calls for deep expertise in Hyland OnBase and robust SQL skills. You will manage incident resolution, lead root cause analyses, and support architectural integration strategies. The position also requires familiarity with ITIL-based management practices to delegate effectively to L1/L2 teams.

Key Responsibilities:
• Address critical incidents escalated by L2 teams
• Lead root cause analysis initiatives
• Implement and design OnBase system enhancements
• Manage production releases and deployment strategies
• Coach L1/L2 teams for improved service

Requirements:
• 8+ years of experience in Hyland OnBase support
• Solid SQL and database resolution skills
• Familiarity with ITIL incident management
• Experience with automation like PowerShell scripting
• Background in insurance or financial services

Enhance system resilience and performance through expert governance and operational leadership.
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📌 Senior Hyland Onbase Support Engineer Ontario
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario