Lead operations excellence for Cloud Software & Services as the Director of Customer Operations at Ericsson in Toronto, Canada. Focus on enhancing customer delivery and governance across key business engagements.

As a Director at Ericsson, you'll oversee the end-to-end customer delivery performance within crucial Cloud Software & Services initiatives. Reporting to the Head of Operations CSS Canada, you'll ensure operational governance, financial discipline, and cross-functional collaboration for optimal outcomes. Key skills include managing KPI-driven performance and customer satisfaction while driving corrective action across teams.

Key Responsibilities:
• Own customer delivery performance across CSS engagements
• Drive governance and escalation management effectively




• Lead key customer steering meetings and track key progress
• Monitor operational and financial KPIs rigorously
• Collaborate seamlessly with various departments including Sales and PMO

Requirements:
• Director-level experience in customer operations
• Proven management of complex customer settings
• Robust operational governance and performance management skills
• Financial acumen in delivery cost and forecasting
• Executive communication and stakeholder management expertise

Utilize your expertise in service delivery and operational strategy to drive customer success at Ericsson in Toronto.
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📌 Director Of Customer Operations In Toronto Ontario
🏢 Ericsson
📍 Ontario