Drive exceptional service delivery as a Customer Experience Manager at TD Canada Trust in Dollard-des-Ormeaux, Quebec. Engage with clients, lead teams, and ensure compliance for an outstanding customer experience.

As a Customer Experience Manager, you will play a critical role in shaping interactions at TD Canada Trust. This leadership position requires mentoring employees, meeting customer demands, and fostering collaboration among internal teams. You’ll also focus on coaching strategies that enhance customer conversations and resolve complaints effectively.

Key Responsibilities:
• Mentor team members for operational excellence
• Oversee employee scheduling and policy adherence
• Collaborate with partners for improved customer service




• Resolve client complaints using established guidelines
• Monitor workflows and prioritize team tasks

Requirements:
• Undergraduate degree or 3+ years' experience
• Knowledge of banking solutions and operational functions
• Proficiency in MS Office and internet applications
• Robust communication and organizational skills
• Agile leadership and influential skills in a fast-paced setting

Lead the Customer Experience team at TD Canada Trust, ensuring every interaction offers exceptional service.
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📌 Customer Experience Manager – Td Canada Trust Quebec City
🏢 The Toronto-Dominion Bank (Canada)
📍 Canada