Be a vital part of the IT Service Desk as a Deskside Support Technician in Toronto. Provide technical support to end-users while managing hardware, software, and network incidents in office.

This role within our client’s IT team emphasizes first- and second-line support for local and remote employees. You will troubleshoot incidents, manage ticket lifecycles, and address executive escalations. Experience with Intune MDM, SCCM, and Active Directory is essential, as is a commitment to driving continuous improvement in service delivery processes.

Key Responsibilities:
• Deliver first and second-line technical support efficiently
• Track, document, and prioritize IT service requests
• Support high-visibility escalations for executive management




• Perform root-cause analysis to address recurring issues
• Create knowledge base articles and deliver training sessions

Requirements:
• Proven experience in an IT service desk or technical support role
• Solid skills in PC hardware, Windows OS, and network troubleshooting
• Experience with Intune, SCCM, and Active Directory management
• Familiarity with ITSM tools and remote support utilities
• Exceptional communication skills in English

Bring your technical expertise and problem-solving skills to the forefront and support a energetic global user base.
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📌 Customer Focused Deskside Support Technician Ontario
🏢 randstad canada
📍 Ontario