Join VGW as a Customer Account Management Specialist in Toronto. Focus on maximizing player satisfaction and retention through outstanding support and strategic engagement.
As an integral part of VGW's Account Management team, you will oversee player accounts to ensure they receive the best online service. Candidates with 3+ years of customer service experience, particularly in using platforms like Salesforce or Zendesk, will excel in this role. Your ability to manage queries and maintain relationships will be crucial for success.
Key Responsibilities:
• Provide effective solutions to all customer inquiries
• Resolve complex queries and manage customer emotions
• Implement proactive measures to boost customer loyalty
• Collaborate closely with internal teams on updates
• Ensure compliance with company mandates with minimal supervision
Requirements:
• Minimum 3 years of customer service experience
• Experience with customer management tools is a plus
• Solid relationship management skills
• Ability to prioritize tasks strategically
• Versatile availability for weekend work
Utilize your relationship-building abilities to enhance player loyalty and support at VGW.
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