Join BrokerLink as an IT User Support I in Calgary, Alberta. This in-office role focuses on providing top-notch customer support for technical issues while enhancing user experience.
BrokerLink is seeking a dedicated IT User Support I to enhance our support team. You will address user queries regarding computer systems, document problem resolutions, and manage system failures efficiently. Collaborating with other services, your input will be pivotal in developing user documentation and maintaining user identity security.
Key Responsibilities:
• Respond to user inquiries about computer systems
• Record queries for problem resolution documentation
• Intervene during critical system failures
• Allocate technical resources according to escalation protocols
• Collaborate on user documentation development
Requirements:
• In-office presence five days a week
• In-depth knowledge of PCs and system environments
• 1+ years of customer service experience
• Robust collaboration and analytical skills
• Technical experience or post-secondary education required
Bring your customer-focused mindset and technical expertise to BrokerLink in Calgary.
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📌 IT User Support Specialist in Calgary
🏢 BrokerLink
📍 Calgary