Responsibilities

- Work closely with internal teams to support eCommerce and Digital Voucher programs for a portfolio of customers.
- Set up and maintain customer programs in Microsoft D365, Sana Commerce, and other digital platforms.
- Create and manage trade agreements, customer assortments, pricing, and program entitlements.
- Set up and maintain Digital Voucher programs, including participant eligibility, access, and program updates.
- Upload and maintain customer, contact, and employee information.
- Manage product content, including images, descriptions, and program-specific information.
- Conduct customer demonstrations and presentations highlighting Mark's Commercial digital solutions.
- Provide onboarding, training, and support to new customers and users.
- Troubleshoot issues and provide support to customers, sales teams, and Customer Service.
- Communicate program updates, changes, and issue resolutions to internal and external stakeholders.
- Maintain accurate program documentation and ensure data integrity across systems.
- Identify opportunities to improve processes and enhance the customer experience.

Requirements

- 2+ years experience in an office/administrative setting
- Strong Computer Skills in MS Excel, PowerPoint
- Productive and adaptable with excellent all-round administrative abilities
- Ability to work with minimal supervision, being proactive and flexible
- Strong in organization and time management
- Excellent communication skills, both written and verbal
- Familiarity with Mark’s Commercial systems and processes an asset




- Bilingual (French/English) considered an asset
- Office Administration Certificate or equivalent

Compensation

- Comprehensive benefits and retirement programs
- Performance incentives
- Other perks to support your well-being
- Career growth opportunities and product discounts

Our typical hiring range is between 38,000 and 50,000. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role‑specific requirements.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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📌 eCommerce Representative,B, Quarry Park (Calgary)
🏢 Mark's
📍 Calgary