Elevate your IT career at Concentrix as a Technical I in Chatham, Ontario. This role focuses on providing expert support in desktop, network, and telephony environments for end users.
As a Technical I in IT Operations at Concentrix, your primary responsibilities will involve troubleshooting and repairing hardware and software on Windows-based systems. You will manage service tickets ensuring timely resolution and work closely with vendors to address technical issues. Excellent communication and problem-solving skills are essential for success in this position.
Key Responsibilities:
• Build and maintain Windows workstations and laptops
• Install and configure desktop applications effectively




• Diagnose and replace hardware components as needed
• Manage tickets using Remedy (SolvNow) within SLAs
• Assist with telephony issues and training room setups
Requirements:
• 5+ years in desktop/laptop support
• CompTIA A+/Desktop+, MCSA/MCSE, or similar certifications
• Experience with Windows 11 and Active Directory
• Flexibility for overtime as required
• Ability to lift up to 50 lbs
Leverage your technical skills and expertise to support end users effectively at Concentrix.
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📌 IT Operations Technical Support Specialist (Chatham-Kent)
🏢 Concentrix
📍 Chatham-Kent