Join a renowned optical organization as a Customer Experience Associate in Burnaby, BC. This full time role focuses on delivering outstanding customer service through efficient communication and order management.
Our client is seeking a Customer Experience Associate for a full-time, 3-month contract role with a chance of extension. Ideal candidates will excel in customer service and data entry, ensuring clients receive accurate orders and timely updates. The collaborative work environment requires attention to detail and effective communication skills.
Key Responsibilities:
• Provide exceptional customer service via phone and email
• Accurately enter eyewear orders and prescriptions
• Respond to inquiries and update production statuses
• Follow up on orders and outstanding requests
• Support data entry, reporting, and administrative tasks
Requirements:
• Previous customer service or administration experience
• Strong attention to detail and data entry skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office applications
• Ability to manage multiple priorities effectively
Bring your expertise in customer service and order management to enhance the optical experience for clients.
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