Elevate your career as a Client Support Manager with Fidelity Canada, where hybrid flexibility meets exceptional client service. Partner with Introducing Brokers and Portfolio Managers to troubleshoot and resolve complex issues.

This role demands at least 3 years of experience in service or operations support within the financial services sector. You will utilize your solid analytical skills to perform advanced troubleshooting, client training, and technical support on FCC applications. Your ability to communicate effectively and make decisive recommendations is critical to ensure client satisfaction.

Key Responsibilities:
• Research and resolve customer issues related to product offerings
• Perform advanced troubleshooting and analysis in multiple channels




• Provide support and training for FCC applications
• Address escalated support issues with effective communication
• Maintain and update customer-facing support content

Requirements:
• 3+ years’ experience in financial services support roles
• Completion of a 3-year post-secondary program
• Broadridge (Dataphile) experience is an asset
• Bilingual in English and French is a plus
• Solid computer skills, especially in Office applications

Utilize your problem-solving and client communication skills to make a real difference at Fidelity.
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📌 Client Support Manager At Fidelity Canada Ontario
🏢 Fidelity Canada
📍 Canada