Become the Vice President of Customer Support and Technical Operations at Jonas Software, focusing on process improvement and customer engagement in a hybrid work model based in Toronto.

This senior leadership role is tailored for someone who can seamlessly blend technical expertise with operational strategy. You will manage a diverse team dedicated to enhancing customer satisfaction through effective support processes and AI innovations. Your hands-on approach will elevate customer experiences while maintaining a robust support framework.

Key Responsibilities:
• Guide structured incident management and escalation process
• Cultivate solid relationships with enterprise clients
• Lead continuous process evaluations and enhancements




• Drive the introduction of automation and AI in support tasks
• Ensure effective budgeting and resource planning

Requirements:
• 10+ years in technical support or relevant fields
• 5+ years leading multi-disciplinary teams
• Hands-on experience in Tier1 and Tier2 support
• In-depth knowledge of customer service metrics
• Experience with departmental budgeting

Step into a transformative role where your leadership can redefine customer experiences at Jonas Software.
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📌 Vp Of Customer Support And Operations Ontario
🏢 EWS Group
📍 Ontario