Elevate your IT support career with DWF as a Technology Support Specialist, driving frontline assistance across a global business. Provide exceptional technical solutions while engaging with users and enhancing service quality.

In this impactful role, you will resolve Level 1 and Level 2 incidents while managing service requests. Collaborating closely with the IT team, you will ensure smooth onboarding processes and maintain business-critical applications. Your proactive approach will play a vital part in improving operational excellence and user satisfaction.

Key Responsibilities:
• Resolve technical issues per service standards and SLAs
• Provide face-to-face support through the Tech Bar
• Manage Service Desk overflow calls efficiently




• Conduct root cause analysis for recurring issues
• Configure and troubleshoot endpoint technologies

Requirements:
• Proven experience in a similar IT support role
• Excellent communication and customer service skills
• Robust foundational technical skills
• Knowledge of Windows 11, MS Teams, and Generative AI
• Ability to work independently and collaboratively

Bring your IT expertise and problem-solving skills to DWF for a thriving career in technology support.
J-18808-Ljbffr

📌 It Support Specialist At Dwf Alberta
🏢 DWF (Canada)
📍 Alberta