Drive exceptional guest satisfaction as a Relief Guest Services Manager in one of Canada's premier destinations. This crucial role involves supporting daily operations and enhancing guest interactions.

In this position, you will supervise Guest Services Associates, ensuring that check-in/check-out processes run smoothly and guest inquiries are promptly addressed. Focused on maximizing revenue prospects, you'll coach your team about sales techniques and maintain high service standards. Effective communication with other departments will ensure consistency in service levels, creating a positive atmosphere for both guests and associates.

Key Responsibilities:
• Lead and train Guest Services team consistently
• Facilitate seamless check-in and check-out experiences




• Manage guest and employee complaints effectively
• Drive room sales through team engagement
• Ensure cleanliness and presentation of guest areas

Requirements:
• Background in hospitality management preferred
• Solid leadership and customer service orientation
• Ability to resolve conflicts and improve services
• Experience with sales and guest services standards
• Commitment to maintaining high presentation standards

Bring your leadership and service excellence to foster rewarding guest experiences in this role.
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📌 Relief Guest Services Manager Position British Columbia
🏢 Pan Pacific Whistler
📍 British Columbia