Join the frontlines of customer service innovation in Toronto as a Contact Center Solution Architect. Focus on Salesforce and Amazon Connect to create world-class call flow and IVR solutions in a fully in-office setting.

With a required 10 years of industry experience, this role involves defining call routing strategies, leading discovery workshops with stakeholders, and designing API integrations for seamless workflows. Your expertise in contact center technologies will drive enhancements in customer experiences while ensuring operational excellence and compliance.

Key Responsibilities:
• Architect scalable IVR and contact center solutions
• Lead stakeholder workshops for requirements capture
• Design cloud solutions focusing on security and efficacy




• Integrate Salesforce with various backend systems
• Drive modernization through AI and automation initiatives

Requirements:
• 10+ years in contact center architecture roles
• Deep knowledge of Salesforce Service Cloud Voice
• Hands-on experience with Amazon Connect solutions
• Proficient in MuleSoft API connectivity
• Robust communication skills for stakeholder alignment

Transform customer interactions with your skillset in Salesforce and Amazon technologies as a leading architect.
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📌 Salesforce & Amazon Connect Solution Architect Ontario
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario