Elevate your career as a Project Incident Manager with a leading partner company focused on Manhattan Active solutions. Join this fully remote role ensuring critical incidents are managed effectively.
As a Project Incident Manager based in Canada, you will lead high-priority incident resolution for large-scale implementations of Manhattan Active Warehouse and Order Management systems. Your expertise will drive communication across technical and business teams while mitigating risks during key project phases such as go-live and testing. You will also focus on continuous service improvements for international implementations.
Key Responsibilities:
• Manage critical project incidents through implementation phases
• Assess incident severity and coordinate teams for swift recovery
• Facilitate incident calls and maintain documentation
• Communicate status and risks to stakeholders efficiently
• Produce major incident reports and identify improvement prospects
Requirements:
• 8–10+ years in IT project delivery with major incident management
• Proven experience with Manhattan Active projects
• Knowledge of REST APIs and cloud platforms
• Familiarity with JIRA and Xray for project management
• Solid leadership and communication skills
Bring your expertise in incident management and leadership to drive successful project outcomes across international logistics.
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