Elevate customer experiences as the Customer Support Team Lead with Trail Appliances. This role includes coaching, team leadership, and managing customer service excellence daily.
At Trail Appliances, the leading independent appliance retailer in Western Canada, you will guide the Sales Support Team. This position emphasizes efficient order management and escalated issue resolution for stellar customer service. Upholding the company's core values of Integrity, Improvement, and Caring is essential to foster teamwork and support.
Key Responsibilities:
• Provide daily leadership and support to team members
• Conduct team huddles and coaching sessions
• Monitor performance against KPIs and SLAs




• Resolve customer escalations effectively and professionally
• Collaborate with internal departments for seamless support
Requirements:
• Previous leadership or training experience required
• Robust communication and organizational skills
• Ability to manage escalated situations professionally
• Proficient in CRM and order management systems
• Motivated and able to work under pressure
Lead operational excellence and customer support initiatives to enhance Trail Appliances’ service quality.
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📌 Customer Support Team Lead at Trail Appliances (Delta)
🏢 Socket.dev
📍 Delta