The Manager, Strategy & Chief of Staff is a trusted advisor and strategic partner to the AVP, Affinity Operations, responsible for driving business performance, strategic execution, and organizational effectiveness across the function.

Acting as an extension of the AVP, this role ensures Affinity Operations operates with clarity, discipline, and focus by connecting strategy, performance management, governance, communications, and leadership priorities. The successful candidate will bring structure to how the business is managed, enabling leaders to make informed decisions, align resources to key priorities, and deliver measurable business outcomes. This role is accountable for leading the business operating system for Affinity Operations, including strategic planning, performance management, governance, executive enablement, and cross-functional coordination.

As Chief of Staff to the AVP, the Manager serves as a central connector across teams and stakeholders, providing insight, alignment, and execution support to advance strategic priorities and drive operational excellence.

The ideal candidate is a strategic thinker, trusted partner, and skilled communicator who excels at bringing clarity to complexity. They demonstrate a growth mindset and embrace AI, automation, and emerging technologies to enhance decision-making, streamline processes, and improve business outcomes. They are highly collaborative, proactive, and comfortable navigating ambiguity while driving alignment, accountability, and results.

Position Responsibilities:

Strategy & Execution

- Support the development, communication, and execution of the Affinity Operations strategy and roadmap.

- Translate strategic priorities into actionable plans, measurable outcomes, and execution milestones.

- Provide strategic analysis, insights, and recommendations to support business decision-making.

- Monitor progress against objectives, identify risks and opportunities, and drive accountability for results.

Business Performance & Governance

- Lead business performance reporting, scorecards, dashboards, and executive insights.

- Develop and manage key performance indicators aligned to business objectives.

- Establish and manage governance routines, business reviews, and planning cycles that support transparency, prioritization, and execution.

- Provide actionable insights that inform leadership decisions and continuous improvement.

- Identify opportunities to leverage AI, automation, and emerging technologies to enhance reporting, decision-making, operational effectiveness, and business outcomes

Chief of Staff & Leadership Enablement

- Serve as a trusted advisor to the AVP, Affinity Operations, helping manage priorities, decisions, and leadership effectiveness.

- Coordinate leadership forums, executive reviews, and business planning activities.

- Develop executive presentations, briefing materials, and leadership communications.

- Ensure alignment, follow-through, and accountability across leadership priorities and commitments.

Stakeholder Engagement & Organizational Alignment

- Build strong partnerships across Affinity, Operations, Technology, Finance, and enterprise stakeholders.

- Develop and maintain a pulse on Affinity business performance, strategic priorities, product direction, and growth opportunities,



ensuring Affinity Operations remains aligned to evolving business needs and positioned to enable strategic outcomes.

- Act as a central point of coordination for cross-functional initiatives and strategic priorities.

- Foster alignment, remove barriers, and support informed decision-making across diverse stakeholder groups.

Communications & Change Enablement

- Support communication and change strategies that advance business priorities and organizational goals.

- Translate complex business information into clear, compelling messages tailored to different audiences.

- Partner with stakeholders to deliver leadership communications, employee engagement activities, town halls, offsites, and other business forums.

- Support adoption of key initiatives by ensuring effective engagement, alignment, and communication.

Required Qualifications:

- University degree in Business, Commerce, Finance, Communications, or a related field.

- 5-8 years of progressive experience in strategy, business management, operations, consulting, transformation, chief of staff, or related roles.

Preferred Qualifications:

- Demonstrated curiosity and adaptability in adopting new technologies, including AI-enabled tools, to enhance productivity, business insights, collaboration, and decision-making.

- Demonstrated experience supporting senior leaders and driving cross-functional initiatives.

- Strong analytical, problem-solving, and business planning skills.

- Exceptional communication, presentation, and executive storytelling capabilities.

- Proven ability to influence and collaborate across complex stakeholder environments.

- Strong organizational skills with the ability to manage multiple priorities and deadlines.

- Experience in insurance, financial services, affinity partnerships, or operations environments.

- Experience in strategic planning, governance, performance management, change enablement, or portfolio management.

- Familiarity with operational excellence and business management best practices.

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a versatile environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .

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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios,



y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$93,390.00 CAD - $143,390.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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📌 Affinity Operations - Business Operations Manager (Toronto)
🏢 Manulife
📍 Toronto