Elevate customer experiences at American Express as a Bilingual French Customer Care Professional in a hybrid role. Use your communication skills to assist Card Members while exceeding service expectations.
American Express seeks a skilled bilingual qualified for its Consumer Product Services. This role emphasizes resolving customer inquiries and enhancing engagement through strong problem-solving abilities. You’ll work flexible shifts, blending virtual and in-office days, ensuring a customer-first approach across high-volume interactions.
Key Responsibilities:
• Deliver exceptional service via calls and digital chats
• Understand and resolve Card Member inquiries effectively
• Utilize problem-solving skills to enhance customer satisfaction




• Recommend products and benefits to deepen engagement
• Meet performance goals in customer satisfaction and sales
Requirements:
• Must be fully bilingual in French and English
• Strong analytical and communication skills required
• Ability to multitask and work under pressure
• Reliable with a positive attitude during challenging situations
• Flexibility to work evenings and weekends
Leverage your bilingual skills to deliver outstanding customer care while building rapport with American Express Card Members.
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📌 Bilingual Customer Care Professional - American Express (Toronto)
🏢 American Express
📍 Toronto