Earn your place as a Technical Support Professional within our Managed Services Provider in the BC Lower Mainland. This in-office role emphasizes client interaction and diverse IT challenges.
We seek experienced technical support specialists familiar with multiple client environments and structured support processes. You will engage in hands-on work, assisting clients with various tech issues while managing ticket queues and prioritizing challenges daily.
Key Responsibilities:
• Address user, desktop, and system-level technical issues
• Navigate a ticketing system for issue tracking and resolution
• Clearly communicate from client to team for effective support
• Manage Microsoft 365 and client infrastructure efficiently
• Escalate any critical issues according to defined policies
Requirements:
• Legal work status in Canada (preference for Citizens or Residents)
• Living in BC Lower Mainland or confirmed relocation plans
• Ability to work in-office during regular hours
• Excellent communication and professional client interactions
Contribute to a vibrant team while enhancing your technical support skills in a supportive workplace.
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📌 Client-Focused Technical Support Role (Surrey)
🏢 Superion
📍 Surrey