Lead a talented engineering team as a Software Development Manager at Amazon Customer Service. Focus on enhancing customer interactions through cutting-edge applications and tools while driving team success in Toronto.

The Amazon Contact Handling Experience (CHEX) team is looking for a Software Development Manager focused on building exceptional tools for Customer Service Associates. This managerial role spans overseeing software development lifecycles, managing team dynamics, and ensuring a seamless customer experience through effective application design. Join a team dedicated to creating user-focused solutions that delight customers through efficiency and empathy.

Key Responsibilities:
• Manage a high-performing software development team
• Oversee software development life cycle and project execution




• Communicate project roadmaps and commitments
• Collaborate with Sr. Engineers to design technical solutions
• Foster continuous engineering improvement through mentoring

Requirements:
• 3+ years in engineering team management
• 7+ years in engineering roles
• 3+ years designing and architecting systems
• Experience with engineering development life cycle
• Proven track record in team mentoring and coaching

Shape the future of customer service at Amazon by leading cutting-edge engineering efforts to enhance customer interactions and satisfaction.
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📌 Amazon Customer Service Development Manager Ontario
🏢 Amazon
📍 Ontario