Join Serco Canada as a Center Supervisor, spearheading the management of operations in a DriveTest Centre. Your leadership will enhance team performance and customer service excellence.
This role calls for a dedicated supervisor with 4 to 6 years of experience to lead daily activities. You will ensure adherence to company policies and coordinate between various stakeholders to streamline operations. Your expertise in staff performance and commitment to customer satisfaction will play a critical role in this dynamic workplace.
Key Responsibilities:
• Plan and lead front-line employee activities
• Ensure compliance with established service standards
• Monitor customer service operations for accuracy
• Provide technical assistance and resolve issues
• Conduct staff meetings and performance assessments
Requirements:
• Proven experience as Customer Service Agent/Examiner
• 4 to 6 years of supervisory experience
• In-depth understanding of CSA and DE functions
• Robust computer skills in Microsoft Office
• Availability for diverse work hours based on demand
Drive operational success at Serco Canada’s DriveTest Centre and inspire your team to excel.
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