Provide essential Tier 1 IT support at Canada Lands Company as a Client Support Analyst based in Toronto. This role focuses on resolving end-user incidents and enhancing productivity across locations.

As a key player in the IT Corporate Services team, the Client Support Analyst will handle support requests for Microsoft 365 tools, connectivity issues, and business applications. This position involves direct interaction with employees, prioritizing incidents, and escalating complex issues. Ideal candidates will have experience in IT support and customer service, aiming to enhance user experiences.

Key Responsibilities:
• Deliver Tier 1 support through various communication channels
• Log incidents and resolutions in ServiceNow ITSM




• Assist users with Microsoft 365 and connectivity issues
• Perform hardware installations and troubleshooting
• Support cybersecurity monitoring and alert handling

Requirements:
• College diploma or degree in IT or equivalent experience
• Minimum of 3 years in IT support
• ITIL Foundations Certification preferred
• Proficiency in Microsoft products and Active Directory
• Knowledge of network settings and endpoint management

Engage in empowering users and improving IT service management at Canada Lands Company.
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📌 Client Support Analyst At Canada Lands Company Ontario
🏢 Canada Lands Company / Société Immobilière du Canada
📍 Ontario