Join Dayforce as a Technical Account Manager and enhance the customer journey through strategic technical support and guidance. Focus on making work life better for clients worldwide.
This role at Dayforce involves direct collaboration with customers to ensure their success on the Dayforce platform. You will utilize your technical skills to implement effective solutions, analyze feedback, and engage in cross-functional initiatives. Your commitment to understanding customer needs will be key to driving satisfaction and retention.
Key Responsibilities:
• Establish and nurture executive relationships with clients
• Define and track key performance metrics
• Analyze client usage for improvements in experience
• Manage escalations and resolve technical challenges
• Collaborate with teams for product enhancements
Requirements:
• Bachelor's degree in a technical discipline
• 3–5+ years in relevant account management experience
• Experience with multiple HCM functions
• Advanced knowledge of SQL and data systems
• Solid problem-solving and verbal skills
Leverage your expertise to ensure customer success at Dayforce.
J-18808-Ljbffr