Become a Support Engineer at Genetec, focusing on the EMEA region, and enhance client relations through expert technical support. This position offers a unique chance to solve intricate service challenges.

In this role, you will address escalated customer issues while collaborating with various departments to drive improvements in the support experience. Your ability to articulate ideas, coupled with a solid understanding of troubleshooting tools, will be critical in diagnosing and resolving service outages. You will also contribute to the evolution of technical documentation that aids both internal teams and clients.

Key Responsibilities:
• Handle escalations for complex customer cases
• Diagnose issues using advanced troubleshooting tools




• Work closely with internal teams for customer satisfaction
• Contribute to knowledge base and technical documentation
• Ensure explicit communication with clients about progress

Requirements:
• Degree in Computer Science or similar field
• 2 years experience with Genetec Security Center
• Solid problem-solving and analytical skills
• Proficiency in English and French communication
• Adaptable to multitask in high-pressure situations

Excel in your technical support career with Genetec in an evolving environment.
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📌 Support Engineer At Genetec Emea Focus Manitoba
🏢 Genetec
📍 Manitoba