Elevate your career with Esri Canada as a Tier 2 Developer Support Consultant. Provide technical support for developer-focused products while working in a hybrid mode to resolve complex issues.
In this role, you will manage escalated support cases and troubleshoot API and integration challenges. With a solid background in technical support and a solid understanding of Esri products, your contributions will help maintain high-quality customer support. This position demands effective communication, problem-solving skills, and the ability to document solutions thoroughly.
Key Responsibilities:
• Provide Tier 2 support for developer products
• Analyze and troubleshoot customer API issues
• Manage end-to-end support cases with documentation
• Collaborate with Esri teams for escalated requests
• Contribute to knowledge articles and technical documentation
Requirements:
• Minimum 3 years in technical support roles
• Proficiency with ArcGIS Developer products
• Robust troubleshooting and communication skills
• Ability to prioritize multiple customer cases
• Bilingual proficiency (English/French) is an asset
Utilize your expertise in software applications and APIs to enhance customer experiences at Esri Canada.
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