Become a vital User Support Specialist at the Law Society of Ontario, providing exceptional support for LSO Connects. Engage with licensees and the public while solving technical issues in a collaborative workplace.

In this role, you will deliver first-level support, triaging and resolving user issues related to LSO Connects. Your responsibilities will include helping users navigate the portal, investigating concerns, and ensuring a seamless experience. Robust communication skills and technical proficiency in Microsoft Office Suite and MS Dynamics 365 are essential.

Key Responsibilities:
• Provide live support to external stakeholders using LSO Connects
• Assess and resolve routine user issues effectively
• Investigate reported problems and document solutions




• Schedule Teams meetings for advanced support
• Maintain detailed records of inquiries and outcomes

Requirements:
• Completion of a 2-year college program in a relevant field
• At least 2 years of user support experience
• Familiarity with Microsoft Office Suite and MS Dynamics 365
• Solid customer service and communication skills
• Analytical and problem-solving abilities

Impact the user experience by leveraging your technical support skills at the Law Society of Ontario.
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📌 User Support Specialist At Law Society Ontario (Canada)
🏢 Law Society of Ontario
📍 Canada