Join TruStone Financial as a Senior Operations Manager in Mississauga, ON, leading strategic initiatives to enhance operational performance. Drive team success across multiple regions.
In this role, you will lead the National Operations team at TruStone Financial, reporting directly to the Director of Operations. This position emphasizes the management of Contracting, New Business, and Customer Service, ensuring service levels exceed targets. A strong focus on coaching and improving processes is key to fostering high performance.
Key Responsibilities:
• Lead strategic planning for staffing and resource allocation
• Identify and implement operational improvements for workflow efficiency
• Provide coaching and performance management to hybrid teams
• Develop and manage financial budgets effectively
• Monitor and establish KPIs to track operational health
Requirements:
• 7–10 years progressive management experience required
• 10 years in the MGA or insurance industry preferred
• Robust skills in managing diverse teams across locations
• Excellent analytical and problem-solving capabilities
• Proficient in relationship negotiation and management
Utilize your operations expertise to guide TruStone Financial's commitment to exceptional advisory services.
#J-18808-Ljbffr