Shape the future of customer care with Lyft as a Product Manager in Toronto. Utilize your skills in AI and data management to enhance the agent platform and support experiences.

Lyft is seeking a Product Manager to lead the vision and strategy for its Customer Care Platform. You will possess 8+ years in product management with a robust understanding of AI/ML systems. This role demands leadership across cross-functional teams to ensure accurate, trusted data while improving agent efficiency.

Key Responsibilities: • Own the vision and strategy for Lyft's agent platform • Define AI capabilities to enhance agent efficiency • Lead complex initiatives across platform and data • Ensure accuracy of customer care and safety data • Partner with engineering and design to deliver products

Requirements: • 8+ years in product management experience • Direct experience with AI/ML-powered products • Proven track record in complex problem-solving • Solid data fluency with reporting expertise • Degree in Computer Science, Engineering, or related field

Drive innovation and make an impact in customer care at Lyft, focusing on data integrity and AI enhancements.

📌 Product Manager For Customer Care At Lyft Winnipeg (Canada)
🏢 Triwill Group
📍 Canada