Become the Process Improvement Lead at Manulife in Toronto, Ontario, and transform operational practices. This hybrid role emphasizes cross-functional collaboration and the leadership of Business Process Analysts.

You will drive significant improvements in service delivery and operational efficiency while overseeing process optimization initiatives. Collaborate with diverse teams to implement automation and modernization strategies that meet regulatory and compliance standards. Your leadership will create a productive workplace encouraging continuous improvement and accountability.

Key Responsibilities:



• Analyze current processes for optimization and efficiency • Develop automation strategies to enhance operational controls • Document processes and develop SOPs for compliance • Lead a team of analysts, providing performance coaching • Facilitate training sessions to ensure effective process transitions

Requirements: • Bachelor's degree in business, Engineering, or relevant field • Lean Six Sigma Green Belt required; Black Belt favorable • Over 7 years in process improvement or operations management • Experience leading optimization projects • Robust knowledge of financial operations and service workflows

Drive transformational initiatives and establish continuous improvement practices at Manulife in Toronto.

📌 Process Improvement Lead At Manulife Winnipeg
🏢 Manulife Financial
📍 Winnipeg