Elevate guest satisfaction at Mission Hill Family Estate as an Assistant Manager. Lead daily operations with a focus on premium hospitality in West Kelowna’s vibrant winery workplace.

In this in office role at Mission Hill Family Estate, you will guide the team with a strong presence and keen attention to service excellence. Your experience in hospitality or winery operations will be key in coaching and developing staff while ensuring that every guest interaction reflects our high standards. Connect with departments including Culinary, Marketing, and Events to create exceptional experiences.

Key Responsibilities:
• Oversee daily Guest Experience operations
• Lead service execution and team communication
• Build effective schedules aligned with business needs




• Coach and develop team members through feedback
• Manage reservation details, Tock updates, and guest requests

Requirements:
• 5+ years in hospitality or winery operations
• Experience in leading and scheduling teams
• Relevant post-secondary education is preferred
• Robust guest-first mindset with conflict resolution skills
• Confidence with scheduling and reporting systems

Drive a unique guest experience while fostering a dedicated team in the heart of the Okanagan.
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📌 Assistant Manager Of Guest Experience British Columbia
🏢 Mission Hill Family Estate
📍 British Columbia